Monday, August 06, 2007

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Tateru's Mixed Reality Headcount

How well did real world corporate sites engage the community?  Tateru Nino counts the heads...

Site (* Native reality site)

Est avg hourly visits

Est avg hourly visits (peak hrs)

Estimated total weekly visits

* Phat Cat's Jazzy Blue Lounge 157 177 26,484 (down 1%)
* City of Lost Angels 84 84 14,172 (stable)
* Lost Gardens of Apollo 78 108 13,236 (up 7%)
The Pond 53 19 9,024 (up 35%)
IBM 50 47 8,412 (up 2%)
Pontiac 33 44 5,676 (down 2%)
The L Word 26 33 4,464 (down 14%)
Greenies Home 26 32 4,392 (down 10%)
The Weather Channel 17 25 2,880 (down 3%)
Nissan 16 11 2,808 (down 4%)
Microsoft 16 25 2,796 (up 2%)
Virtual Holland 14 17 2,376 (up 9%)
ABC Island 11 11 1,980 (up 3%)

Coldwell Banker generates buzz with show home, then makes it hard to find; People paying for piece of The Pond

The marketer's nightmare is to put on a show and have nobody turn up. Why then, would Coldwell Banker make a buzz about their three million dollar show home in Second Life, and then make it hard to find?

To be fair, a teleport sign is (at least as of Friday) up in their office that will take you there, but it isn't exactly a standout. If you read about the home, and wanted to see it in Second Life, you'd have no hope -- the sign isn't labeled. You'd already have to know what it looks like to identify the sign that takes you there.

Judging by Coldwell Banker's ranking (600, up only 2% since the announcement; they did far better the week before), having a hard-to-find show home is just not doing the trick for visitor interest, despite the site having about as much information as the prospective home-buyer could seem to want about this property. In case you're wondering, the replica of this Seattle home is located here, in Ranchero. We'll be watching that space, and seeing what eventuates.

After the fold - why pay people to come to a marketing site, when people can pay to be there? The Pond is generating goodwill, and people are paying for it.

Thebillabongbar
Sitting with Very Mulberry (Big Pond) and developer Gary Hazlitt (The Project Factory) at The Pond's Billabong Bar.

Corporations have tried a wide variety of traditional marketing gimmicks on the Residents of Second Life to get them to come and drink the corporate KoolAid. Marketers have tried ignoring them, insulting them, misunderstanding them and bribing them.

The Pond, on the other hand, is following in the footsteps of Showtime's The L Word, and renting living space to residents. The terms and conditions smack a little strongly of contractual legalese but, the basic conditions set out all make sense. Judging by the boost in traffic throughout The Pond since the commencement of the rental plan, this plan certainly seems to be something of a hit.

Jonas Ingrassia is one of the new tenants there, and so far, a very happy one. He doesn't feel bombarded with corporate branding or feel like Big Pond (the business behind The Pond) is getting in his face or being intrusive. There's always the nagging suspicion that it might, in time. "I suppose we're sort of waiting to see," Ingrassia told me, "So far, the neighborhood and our neighbors do seem to be creating a community, and that's worth something to us."

Ultimately The Pond is delivering what seems to be good value at a fair price, and even if it isn't the sort of product traditionally associated with them, goodwill is goodwill.

Virtual Holland continues the generally upward trend, slowed, but not stopped by the recent grid-wide difficulties, and even Microsoft is gaining ground over time, though not nearly as quickly.

Greenies Home fell a little this week, but the region was closed for a refit for a while, which prevented many would-be visitors. In the wake of the refits, the population limits have been increased and we expect to see traffic at this site continue to grow until it either becomes too laggy, or the novelty begins to wear thin.

Lastly, at the bottom, Coca Cola is no longer the bottom of the chart. Without fanfare, there's been a winner of the competition. Since that spells the end of any fixed presence in Second Life for this fizzy drink, I've removed them from the chart, leaving Reebok (120), today, as the lowest-placing site in our rankings. That's not to say that Adidas (192) has any reason to celebrate. Both shoe brands have captured about equal mind-share in Second Life - that is to say, virtually none at all - but then, neither of them appear to be trying.

Visit my blog tomorrow for the complete list of ranked sites (mixed and native.)

Tateru Nino is a Second Life consultant and widely-read blogger who counts heads every week for New World Notes.  Contact her for more info on her mixed reality reports.

Methodology

Mixed reality sites in this headcount are selected for their prominence, either from publicity or real world name recognition. Sites with consistent low traffic (500 or less weekly) may be dropped in future Headcounts in favor of other sites. We do not count sites with camping chairs, or visitors in the orientation sims, as there seems to be little evidence to suggest that they will become visitors to the parent site - and if they do, we catch them when we headcount the site anyway.

We collect data four times per day for each site at 2am, 8am, 2pm and 8pm (times in SLT/US Pacific) plus/minus 1 hour. For each sample we count the number of people at the site at the time. We average those samples across the week, and then assume that average to hold constant, with each visitor spending a half hour on-site. This methodology does not necessarily include one-time events that generate high traffic missed by our sampling, which we'll make note of whenever possible. Headcounts do not factor in returning visitors, so assume that the total number of unique Residents are likely to be significantly less than the estimated total visits.

 

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