Linden Lab just added a 24/7 toll free support line for billing and login problems, acknowledging account and billing problems that have sometimes threatened entire sims. In US and Canada, you can now call the company toll-free at 800.294.1067 or via a long distance-billed number at 703.286.6277.
French, German, Portuguese, Spanish, UK and Japanese toll-free numbers below. "While we of course hope none of your readers will need to use these numbers," company spokesman Peter Linden said when he emailed me a heads-up, "we wanted to be sure you and they were aware the option is there so that we can help resolve any billing problems ASAP."
If you do find a need to call, share your experiences in Comments!
Local Toll-Free numbers:
- France: 0805.101.490
- Germany: 0800.664.5510
- Japan: 0066.33.132.830
- Portugal: 800.814.450
- Spain: 800.300.560
- UK: 0800.048.4646
Please press option 3 to get to Billing Support.