Linden Lab Adds 24/7 Toll Free Number for Second Life Billing & Login Problems
Linden Lab just added a 24/7 toll free support line for billing and login problems, acknowledging account and billing problems that have sometimes threatened entire sims. In US and Canada, you can now call the company toll-free at 800.294.1067 or via a long distance-billed number at 703.286.6277.
French, German, Portuguese, Spanish, UK and Japanese toll-free numbers below. "While we of course hope none of your readers will need to use these numbers," company spokesman Peter Linden said when he emailed me a heads-up, "we wanted to be sure you and they were aware the option is there so that we can help resolve any billing problems ASAP."
If you do find a need to call, share your experiences in Comments!
Local Toll-Free numbers:
- France: 0805.101.490
- Germany: 0800.664.5510
- Japan: 0066.33.132.830
- Portugal: 800.814.450
- Spain: 800.300.560
- UK: 0800.048.4646
Please press option 3 to get to Billing Support.
hallo this is habib. i so sorry i no speak japanese. but if you speak hindi mebbee i hep yu!
Posted by: Ann Otoole InSL | Monday, May 23, 2011 at 07:36 PM
I'm glad i see my country nr there:)
Posted by: foneco zuzu | Tuesday, May 24, 2011 at 05:46 AM
It's very touching that they want to help us keep the money flowing from our pockets into theirs.
Posted by: Arcadia Codesmith | Tuesday, May 24, 2011 at 06:12 AM
Wow, it took them 8 years to implement this. Better late then never I suppose. Hopefully it will stop the unnecessary pain and suffering us customers face.
Posted by: Ravishal Bentham | Tuesday, May 24, 2011 at 06:18 AM
Great if it actually worked. I have tried continually to get through today and just get cut off with the message "Call ended. Thank you for your call." I am trying to update payment details - my account has been suspended and I cannot pay them since Second Life upgraded their International payments system and have been experiencing 'glitches'. Finally managed to speak with someone on chat who advised me that I now have to wait 48 hours to be put back on the old system before I can try paying them again, during which time I have no access to my account. I'm not a fan of the public rant myself, but feel so frustrated I'm making an exception!
Posted by: Dolly Ewing | Tuesday, May 24, 2011 at 12:10 PM
I'm interested in such offer,The sound quality in these podcasts is really poor. I feel bad about complaining about something that is free, but I think it is important.
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