Founding Linden Advises Tech Companies Avoid God Mode (Listening, Linden Lab?)
My pal YouTube executive Hunter Walk has a great insight from that company, which explains why he ordered the online video service to limit videos to 10 minutes for so long after its launch -- even for top brass who worked at YouTube:
We needed to experience the product as our community did and not solve problems for ourselves that we weren't also solving for them. So while God Mode might be essential for debugging or internal efficiency, be careful to not create a distorted reality. [emph. mine]
Hunter, as longtime readers know (especially if you read The Making of Second Life) is a founding Linden Lab executive, and the man who gave Second Life the name Second Life, so I think his advice is especially poignant, and worth heeding by the company he left in 2003. While God Mode is important for tech support and bug fixes (as Hunter acknowledges), I know for a fact that Linden Lab developers in Second Life have been prone to use God Mode far more than is needed. It's quite likely a major reason why SL's user interface and general usability still remains a frustrating morass. Imagine what the viewer would be, if they had use SL as their customers actually experience it.