Linden Lab Replaces JIRA Reporting System with Simplified Bug Tracker - Bad Idea, Says Top Community Developer
Linden Lab just replaced its JIRA reporting system with a "bug tracker", which means, as the announcement explains, "All bugs should now be filed in the new BUG project, using the more streamlined submission form." The original JIRA was definitely not streamlined, and not user friendly, and consequently, enabled a lot of system abuse (SLers ranting about problems not precisely bugs), and probably used by a small fraction of the userbase. All that to one side, leading third party viewer developer Tanya Souther says it's a bad idea for Linden Lab to make this transition:
This is only going to hurt LL. It will cause many, many more duplicate JIRAs for them to sort through. Right now, it's common and good practice to search for an existing JIRA to make sure that the problem you're about to report isn't known. That will go away. There's also a bunch of people who watch the LL JIRA and help with triaging, work with reporters to make sure the needed information it present, and suggest fixes without ever writing a line of code. Those folks just got the finger.
Much more here. My personal take is a bit more mixed:
It's a good idea to replace the existing JIRA with a bug tracker that's easier for average consumers to use, but pretty foolish not to give SL's programming community another resource in its place. (For all the reasons Tonya gives.) Darrius Gothly thinks the move signals the end of Second Life itself:
By cutting off each and every bug report from Community Involvement, Linden Lab is signalling their displeasure with our ability to share thoughts, solutions, opinions and ideas about the various technical and operational issues that we all run into from time to time. They are building even bigger walls than ever before. And they are destroying all pretense of giving a damn about Second Life.
Which is a pretty extreme reaction, and resembles the kind of rants that SLers often posted in the JIRA. So I can understand why Linden Lab no longer wants to wade through them anymore. But I don't understand why they're not offering a publicly accessible alternative which less rants, and more resources.Tweet