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Wednesday, January 11, 2017


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It sounds like a problem I experienced with trying different versions of OpenSim viewers when I could no longer use Firestorm on my laptop. I finally had to create a new avatar folder and set that to default and then everything reset itself.

sirhc deSantis


Although not sure how it helps if you can't actually log on of course....

Chic Aeon

Logging in on another viewer would certainly be the first thing to try. If the Linden viewer isn't her viewer of choice, then I would install that one. If she is a premium user and can contact support on this, the first thing they will ask about is the viewer and if things still don't work on the Linden Viewer.

Lapiscean Liberty

Might try to first see if she could log in with a text client.

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