The Return of Miss Metaverse Manners: How to Get a Stubborn Second Life Customer to Just Sit Down and Listen
Janine "Iris Ophelia" Hawkins' ongoing take on etiquette & ethics in virtual spaces
Although the Miss Metaverse Manners feature isn't one I do regularly anymore, every now and then an issue comes up that simply needs to be addressed. I received a comment on one of my older MMM posts and, like a superhero emerging from the shadows when a citizen is in danger, I knew it was time for Miss Metaverse Manners to reappear and save the day.
Hi Iris, I have a question and would like your opinion on what to do. Hope it's ok to ask here, didn't find a ask page. So I sell some items that I custom color match to people's outfits. When they buy the item it gives them a simple form that explains how to show me the color they want, either take a pic or a link to something online and how to find their transaction info showing when they bought my item. Also, my profile asks for notecards cuz IM's almost always cap. So far no one has ever had a problem and even thanked me for the special custom color service. But there's this one customer that just will not read directions! IM'ing me like crazy (even when I ask to please send notecards) and sending random IM's asking for customizing more than matching the color, claiming to have bought the item when it was refunded 2 times, when it finally worked then losing the form 2 times (how do you lose a notecard form??). I keep trying to answer politely and resending forms, but it's been 5 days now and this customer just won't read any directions and we're getting nowhere! I don't know how much longer I can be polite anymore. Obviously all my polite words are just not getting through! There are so many rude words that pop into my head whenever I see this person's IM's pop up when I log on, I just want to bang my head on the keyboard and yell at this person to read the darn directions already! Please some advice on what to do? Anyone? At wits end here.