A DAY WITHOUT SCREENSHOTS (Updated)

Residents expecting to visit Snapzilla, the "Second Life Flickr" site that's the top repository for sharing SL screenshots on the Web, are bound for a disappointment today.  Citing Linden Lab's recent changes to the new user sign-up policies that removed billing information requirements, and an attendant rise in griefing and other anti-social behavior, Snapzilla owner and Second Life veteran Cristiano Midnight has put the service and its parent SL Universe site on a day-long strike.  "Until such time as [promised anti-griefing] tools are adequately tested and made available," Midnight's site now reads, "along with best effort safeguards to ensure that minor children are not easily gaining access to Second Life and its mature content, Linden Lab needs to roll back the registration changes."

The strike, the message notes, is meant to coincide with SL's three year anniversary, an occasion being marked by numerous festivals, parties, contests, etc.-- the kind of events that Residents usually take the most screenshots for.  Being temporarily deprived of Snapzilla now, therefore, should be a pretty heavy blow to the world's social fabric.

I am contacting Cristiano Midnight and Linden Lab CEO Philip Linden to get their feedback, and will post any replies I receive here.  Since it is Second Life's 3rd year of existence, I can't help but think back to 2003's teacrate-studded tax revolt, a protest that ultimately led (indirectly or not) to Linden Lab ending its policy of "taxing" Residents for objects they created.  What impact Cristiano's protest has, however, remains to be seen.

Update, 10:39AM:  A few hours ago, Cristiano Midnight responded at length to my five questions sent to him via IM.  Read them after the break.

Update, 11:18AM:  I just launched a poll on this issue on my Forum, and will post the results next week. If you're a Resident, please take it.

Update, 2:58PM:  Got a brief e-mail from Philip Linden a few hours ago, and am trying to arrange a more detailed interview with him.  His comments on the social impact of the new registration policy after the break (scroll down past Cristiano's interview.)

Update, 4:55PM: "The phoenixes are NOT HAPPY!  The furries are NOT HAPPY!"  SL machinima auteur Pierce P. documents the throngs of angry protesters and narrates from the scene like an albino Anderson Cooper on amyl nitrate: See it now on YouTube!  (Via 3pointD.)

Update, 6/24, 12:13AM:  On his own blog, Philip Linden has a reflection on SL's third birthday and a response to some the concerns raised by the protest, arguing that the old credit card/SMS-driven registration process was never in itself a foolproof guard against minors accessing the main grid, and that the benefits for removing the credit card barrier outweigh the disadvantages:

Credit card validation does NOT keep children out of SL, and it never has.  A 10 year old can have their own credit card.  An 8-year old can use their cell phone SMS to register.  What keeps kids out of the main grid is the age verification process triggered by abuse reporting... if you have good reason to believe that someone is underage, please file a report on them.  Our process in these cases is to investigate and demand age verification where appropriate. We haven't changed anything about that process-- it is still the way we keep underage people out of the main grid...

[L]et me point out that since we went to open registration, over 50% of people signing up are international, versus 25% when we were asking for credit cards or SMS.  Isn't it great to think that all these new people from all over the world can now get in?  I think so.  This is something that was always frustrating to us - we expect SL to actually be bigger international than in [just the] US - now perhaps it can more readily reach that goal. 

Read all Philip's post here; read my brief interviews with Cristiano Midnight and Philip after the break.

Update, 6/24, 7:20 PM: Tao Takashi also has a report on the protest and some great footage of Residents confronting Philip Linden during his 3rd birthday speech.  Since this is Tao, it looks less like a news report, and more like machinima created by Stanley Kubrick.

Update, 6/25, 10:35 AM: Protest backlash?  Most of the 3rd birthday celebration, it's worth noting, was organized and run by Residents, and not Linden Lab.  Speaking anonymously, one of the many volunteers has this to say about the sign-waving protesters who used the celebration as their platform for dissent:  "What I've seen from the protesters on the Forums seems to indicate that they feel it was fine to trample on the proceedings as they felt (and feel) it was all Linden Lab's work, and not ours. It hurt the residents who worked on it, and left them frustrated, angry and bitter. The nature of the protest lost more support than it gained, I my opinion. People are talking in-world, and the protesters are viewed rather less well than the very people they are complaining about, at least from what I'm hearing."  In Comments, Harle Armistice, Lethe Naumova, and Mera Pixel offer similar thoughts.

Update, 6/25, 11:20 AM:  As of today (the Forums were down for maintenence over the weekend), my poll on Cristiano's Snapzilla boycott is running at 76% who call it a laudable protest of genuine problems, 13% who call it an ill-advised protest against genuine problems, 7% who choose "ill-advised protest against irrelevant/insignificant" issues, and 3% who opt for Don't Know/Don't Care/None of the Above.

Cristiano Midnight on his June 23rd Snapzilla strike:

Why he did this
I was inspired by the incredible firestorm of protest that I have seen in the Forums, and from talking to friends in-world and hearing their experiences. The almost unanimous response has been negative-- wondering what on earth Linden Lab is thinking and wanting the old registration system brought back. The timing with the anniversary and the visibility of my site gave me a unique platform to express my protest to these changes in what I hope will be a meaningful and positive way.

Make no mistake, griefing is not the focus of my protest. While it is an unappealing side effect, the primary issue is that the removal of the billing information verification step provides complete, unrestricted access to all of SL to minor children easily. To think that everyone will just go on the honor system is incredibly naive and short-sighted. 

Are there other prominent Residents involved in his protest?
I do know that protests are being staged today in conjunction with the anniversary, though I am not certain exactly who is involved with them. My decision was a personal one, made after discussing the idea with trusted friends. 

On what he'll do if Linden Lab doesn't make the changes he seeks
At the end of the day, Linden Lab is going to make their own decisions. I have no illusions about that. I just hope that all of the collective voices of dissent have some impact on their decision- making. Ultimately, if they don't change their mind and press forward down the path of letting a laundry list of features be the answer, I will have to re-evaluate my involvement with SL at that point. I feel it is an ongoing process to bring about change, not a firm line that has been drawn in the sand, so I am hopeful they will reconsider.

On the negative impact of temporarily suspending Snapzilla during the world's third birthday
As I stated earlier, it was a very personal decision that I did not arrive at lightly. I did not do this to punish either Linden Lab or to inconvenience the users of the site. I ensured that image processing will continue on the site, so that pictures sent from today's events will not be lost; the site is just unavailable for browsing until tomorrow. I chose the timing because visibility is key to being heard, and I also chose it for a symbolic reason. These registration changes have a real danger of permanently altering the social landscape of SL in very negative ways that cannot be undone. I want the SL that we have known for the past 3 years to continue to grow and flourish, not be overrun with minors, scammers, and script kiddies with no accountability.

Philip Linden on the social impact of the new no-billing-info-needed registration policy:

[B]asic summary is that there has been only a small increase in total abuse reports/griefing and no change in abuse reports filed/reporter. This means to us that overall things are going great, given that there are now four to five times as many people signing up.  Also each new user is accessing Second Life for the same average hours as before, so that is further fantastic news.

We are going to add the ability to see whether someone has given payment information in the account profile.  That will be in next week release.

Comments

[epredator potato]

It is a real pity that this has happened. We have flickr hiding SL photos and we have a protest from
snapzilla.

I can see the need for the protest, and it is culturally very exciting. Luckily they have not stopped serving the actual photos if you have URLs for them, so it did not take the various blogs (including ours) down.

I happened to notice this had happened when writing an internal blog, gleefully typing "and here are some pictures from the Supernova conference and the third birthday celebration dome."

Never mind :-(

[Dolus Naumova]

How might one get in touch with Cristiano?

[rikomatic]

Why don't you IM Cristiano Midnight in-world?

I respect their choice to protest in defense of sound moral and ethical principles.

While we all welcome newcomers to SL, without policies and safeguards in place to keep children out of the adult areas and griefers off-world entirely, SL will quickly devolve into, well, the internet.

[Cristiano Midnight]

epredator,

I purposely left the images intact, and also the live panels and other various things being used offsite. I did not want to disrupt other sites or drag them into the protest directly.

Dolus, I can be reached at [email protected].

Cristiano

[Timothy_S_Kimball]

Cris, I hope this helps in removing what could potentially begat a funding-killer lawsuit with LL. Unless LL would like to move out of the US to dodge that.

Best of luck.
--TSK

[Relee Baysklef]

I think this is rediculous. Children have been on Second Life since before there even WAS a teen grid. There was a teenaged beta tester even.

The idea that people won't cheat the system because of the credit card stipulation is rediculous. It only makes it harder for children to sign up insofar as it makes it harder for EVERYONE to sign up.

Second Life is free now and you shouldn't be required to give a credit card untill you choose to pay.

As for kids, of course they should be banned if you find out that they're on, but that's not likely. In the case of 'misbehaving kids', they'll get abuse reported and kicked out the same as an adult doing those things.

Some people are worried about SL's relative shortcomings in abuse defenses and abuse reporting, but that is no reason to prevent honest adults who happen to not have a credit card from coming on Second Life.

I myself am 24 years old, and I still do not have a credit card. My land is paid for on my father's credit card as it was when I started on Second Life.

If you've got problems with children being exposed to adult material in Second Life then that's _your_ problem, don't make it mine!

(P.S. Hammy, this isn't directed at you or anyone in particular. I'm just making an open statement to express my dissatisfaction with the way people have been acting over this issue.)

[rikomatic]

"If you've got problems with children being exposed to adult material in Second Life then that's _your_ problem, don't make it mine!"

Actually it's everyone's problem. LL bears legal and moral responsibility as site developers and managers to ensure that no harm is done to children in-world and that they are not exposed to content which might be illegal or immoral to show to a minor.

And more importantly we as a community of residents bear some responsibility for weighing in on how we deal with managing access to adult content. Much of the freedom adults feel exploring various sexual identities in SL comes from this being a child-free zone. If that assumption can not be made anymore, that ruins SL for a number of people.

Just because you, Relee, don't have a personal problem with it does not mean that you shouldn't take other people's sensitivities on the matter lightly.

(Good for you for not having a credit card, BTW.)

[Cocoanut Koala]

I would add that "kicking them out" is completely pointless. Anyone can now just pick another name (and make up an e-mail address) and be back in in minutes.

coco

[Erbo Evans]

"there has been only a small increase in total abuse reports/griefing and no change in abuse reports filed/reporter."

Phillip needs to come down and hang out at The Shelter for awhile. Griefer attacks and misbehavior of all sorts are way up since the registration change, and the hosts there are being worn to a frazzle trying to deal with it all. Not my idea of "fun," and I think that goes for everyone else that frequents the club...

[KrisjohnTwin]

At the end of July, as part of the Second Life of Warcraft event, I'll be having a small party at my place where we'll be helping people sign up to Second Life (and we'll be handing out World of Warcraft 10-day trials). If my friends are asked to hand over credit card details for SL, even with the promise of not being billed, they simply won't do it. Lots of responsible people who might otherwise enjoy SL stall at the credit card step. It's a good thing that it's been removed.

[Tao Takashi]

I second that actually. Giving CC also drove away some people on my side. I am also quite sure that LL knows what they are doing and not just say "Hey, let's redo the registration process today. Somebody has ideas?". And teens have been in SL before so it has not worked anyway. So better do it now with the right tools plus get the thing more open.

Of course (as always), LL should communicate more and discuss these issues directly when they do it instead of waiting for some townhall/speech.

[Hamlet Au]

> I'll be having a small party at my place where
> we'll be helping people sign up to Second Life
> (and we'll be handing out World of Warcraft
> 10-day trials). If my friends are asked to
> hand over credit card details for SL, even
> with the promise of not being billed, they
> simply won't do it.

I'm not sure I understand this. When I signed up for my WoW trial account, I was asked to put in my credit card. I did so without too much complaint, just like 6 million other WoW players (assuming there's a CC or other identification and billing requirement for EU and Asian players.) Since asking for that info is not a stumbling block for Worlds of Warcraft, why would it be such a huge problem for Second Life?

(I'm not taking a position on the registration policy one way or the other, mind.)

[KrisjohnTwin]

You're expecting WoW to have a cost. SL claims to be free for the basic account. Saying you're free then asking for credit card details is something that sets off a lot of people's fraud detectors. I was only willing to do it because I both knew enough about SL to trust that my card wouldn't be billed, and I could cope if it was. People who just rock up at a party and are pointed towards a registration page may not share the same opinion on either of those points.

[Mera Pixel]

I'd just like to go on record, that while I seem to be the key image on the front page there, I was *NOT* a member of the protest. I was actually in the thick of things just listening and getting a feel for what was going on. I also pointed out to the masses that a lot of volunteer work went into creating the SL3B event and it was created to enjoy ourselves. For those that don't know, LL had almost nothing to do with the event. While I admit those of us that made it all happen were few compared to the masses that call SL home, it still hurt an awful lot to know that the work put into it all was completely unappreciated.

[Lethe Naumova]

The protest was one of the saddest days I've seen in Second Life, taking a celebration I spent many hours helping to prepare and others spent many more hours helping to prepare, and twisting it into something for their own personal agenda. Instead of simply asking politely if a time could be made for them to make their demonstration (as demonstrations are in the finest tradition of SL, I agree) There would have been many ways to effectively spread their message, more effective in fact than protesting at an already busy event, taking seats and places in the sim for people who simply wanted to celebrate what SL has achieved over the past three years. They instead chose to disrupt, as surely as if they had spammed particle effects, sound, or giant plywood wangs. And in doing so simply demonstrated that they have no respect for people in SL who don't share their opinion. Jerks, the lot of you. Seriously, as much as I might agree with the statement that something needs to be done concerning registration and griefing, the methods employed for this holy cause sicken me and make me depressed for the future of the Second Life community as a whole. What kind of example are you, the self-proclaimed community leaders, setting?

To that end, I have a feature proposal of my own.
http://secondlife.com/vote/index.php?get_id=1522

[Harle Armistice]

To everyone who was involved with the protest during the events in SL, I have this to say;

I'm friends with more than a few people who were involved with the organization and creation of the birthday party, and acquaintances with more. They worked ridiculously hard just to give the residents of SL a party, a place to gather and be a community. This was not an event organized solely by Linden Labs, this was -residents- just like you, working their asses off to entertain -you,- to give -you- something to do.

They did it for -you.-

And you essentially spat on them and twisted it around for your own gains. You want visibility? Why don't you go protest at someone's birthday party for all the good it would do your cause. Hell, I don't even disagree with what you're trying to say, but the whole lot of you totally screwed up.

You people have absolutely no respect for your follow residents. You didn't think through the consequences of your actions, and now you've severely hurt your position with a lot of residents who might have sympathized with your position.

It is incredibly frustrating that a group of people who are protesting a policy change and claiming that the change could up griefing... and how are you doing it? By griefing! You griefed the whole game, you jerks. The whole damn game. All of us. This makes you hippocrates, I hope you realize that.

[Elitesniper223 Qin]

The credit card restrictions had very little effect on teens getting onto the main grid, I know that from a first hand account. I'm currently 14 years old, but I spent nearly a year on the main grid before switching over to the teen grid by my own choice. So this new way has no effect other than shaving 30 minutes off of regestration time to convince parents to let me use their credit card :P

[Gonta Maltz]

Removing a credit card requirement not only eliminates any tingling perception of fraud in potential users' eyes (As Hamlet mentioned, and as I felt myself when initialy signing up) but it opens the gate to individuals that couldn't previously sign up -hence the increase in international registrants. While CC access is ubiqutious in US middle classed families, where I'd would guess most underaged, griefing players originate; the same is not true to many other places.
Additionally, while it is accepted that a player must sign his CC up with WoW, SL, as we all know, is not a traditional MMPOG.

[Relee Baysklef]

I'm glad that Phillip is taking the same point of view on all of this as me. I think I deserve to let out a nyah nyah twards the protesters. I have to admit it feels wierd being on the side of the establishment though.

Furthermore, Hammy, in the case of WoW they also realized that the credit card requirement for free trials was preventing people from trying the game. They nolonger ask for a credit card for a free trial, the last time I checked.

As Gonta said, SL is bigger than just the U.S.

A final note, in the case of legal responsibility, Second Life already has reasonable methods for keeping minors off. Legally they're clean, and so are the members of Second Life. Even the hookers.

[epredator potato]

Christiano, it was indeed a good move to only block the entry pages and keeping all the urls running. I did very much appreciate that.
I really like snapzilla, its become as much a part of my digital life as flickr.

I am really glad you provide this service, and as the provider of it you have a perfect right to use it as you see fit, just as you point out Linden can do what they see fit :-)

The politics of all this I find fascinting, even though in a sense I am just a bystander with both points of view.

The people I try to get to sign up as I evangelize and demo what we can do in SL are sometimes put off by the credit card/pay pal. They are not hackers, or kids but 'normal' business people. "Put my credit card in and they wont charge me, seems a bit dodgy" is the sort of response. Usually after a bit of persuading they register anyway, then see the point of the whole place.

As a father I worry what my kids will get to see, but I know its all there SL and WWW, TV etc. So I think it is my responsibility to help them not be exposed to all this.

That sounds like I am for the changes, in reality I think the benefits of more people seeing more potential will only grow the positive user base.

Which side then, both. Still love Second Life, and still love snapzilla :-)

[Cristiano Midnight]

epredator,

Thank you for the comments, I appreciate them. I am actually not opposed to removing barriers of entry to help get people to experience SL. What I have a problem with is that in typical fashion, LL has put the cart before the horse - they opened up the registration without putting any realistic tools in place that can be used to manage the change. Their track record on delivering needed functionality in any kind of timely manner is also quite horrible, so I don't have a lot of faith that this problem will be addressed quickly. In the meantime, the burden is put on the membership of SL to deal with what LL has wrought, and for what? To magically get the numbers up because they have a hardon for World of Warcraft? Ultimately, it could have been handled so much better than it has been. The realistic concerns of members have just been swept aside and a bunch of marketing speak that tells people what they want to hear, but is very light on actual substance - and worse, they are simply words with no actions. Maybe LL will surprise me and actually move quickly and thoughtfully on this. I just don't have a lot of faith based upon what I've seen recently. Time will tell. Thanks again.

[Jamie David]

Harle Armistice what you say is just wrong and uncalled for. There is no need to be rude and insulting.

Harle Armistice: I'm friends with more than a few people who were involved with the organization and creation of the birthday party, and acquaintances with more. They worked ridiculously hard just to give the residents of SL a party, a place to gather and be a community. This was not an event organized solely by Linden Labs, this was -residents- just like you, working their asses off to entertain -you,- to give -you- something to do.
They did it for -you.-

We sat in one area and used the facilities that they made for us residents. We gathered as it was intended and we participated in a community event as part of the community. I for one appreciate the ammount of work that had gone into the build and how ego and pride are involved. We were concerned residents nothing more. There to participate in a public event as all were invited to do. We were polite to all did not verbally grief anyone, did not deface the build and at the start of Philip's speech all that was to be seen was 100+ wearing TShirts.

Harle Armistice: And you essentially spat on them and twisted it around for your own gains. You want visibility? Why don't you go protest at someone's birthday party for all the good it would do your cause. Hell, I don't even disagree with what you're trying to say, but the whole lot of you totally screwed up.

The rude and uncalled for behaviour was not by one of the protesters but one of the build team. Insulted us, threatened us and did not act in a mature manner. Sadly the whole teams work and efforts were overshadowed then by one of thier own.

As to protesting at a birthday party. These were talks that all were invited to and Robin Linden was ment to lay out what tools were to be used.

Harle Armistice: You people have absolutely no respect for your follow residents. You didn't think through the consequences of your actions, and now you've severely hurt your position with a lot of residents who might have sympathized with your position.

I have the utmost respect for anyones opinion and honor. I want to hear what they are with out the use of derogatory language or profanity. I believe that all there protesting were mature, polite and very well behaved all things considered.

No one was looking to start a popularity contest or gather support just get a message acrooss that we are not satisfied with silence.

Harle Armistice: It is incredibly frustrating that a group of people who are protesting a policy change and claiming that the change could up griefing... and how are you doing it? By griefing! You griefed the whole game, you jerks. The whole damn game. All of us. This makes you hippocrates, I hope you realize that.

We did not grief. We were there to listen to the speaches and wear our displeasure. You falsely accuse. If we had griefed the "Whole #### Game" we would have been removed and banned from SL. We did ask the Lindens who were present if they wanted us to move after the threats an hour before the speaches we to start and were informed that we were quite alright there.
----
This thread is about the closure of Snapzilla. I commend Cristiano Midnight for his conviction and community spirit. Life with out snapzilla is an example of what life could be like with out SL. A loud wake up call.

Thank you
Jamie

[Cocoanut Koala]

I fully supported and respected Cristiano's protest by removing Snapzilla from access for a day, and I completely agree with his reasoning.

The risk of danger to minors IS now much more significant (on both grids), and that danger itself poses a risk to all of us, and to the future of LL.

coco

[Maltrich the Crazed]

Roflcopters. Absolute roflcopters.

I don't play SL (I'm using the onboard graphics card in my $300 eMachine and I'm too cheap to buy anything else) but if I've been reading extensively about it, and if I did play I would have protested. Just 'cuz. It's my thing.

In fact, I'm suddenly and sorely tempted to protest strangers' birthday partys in RL, just for the hell of it.

And for the record, I don't support censorship, and I feel like minors should be able to access whatever content they damn well please. If you discover too late that the call girl you hired was an eight-year-old, then you've broken the First Law of the Intarwebs: Treat everyone as though they are thirty-one-year-old white males living in their mothers' basements, espescially anyone who offers you cybersex or uses the word "intarweb."

[Scott Brison]

Much of the freedom adults feel exploring various sexual identities in SL comes from this being a child-free zone. If that assumption can not be made anymore, that ruins SL for a number of people.

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