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Thursday, January 22, 2015

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CronoCloud Creeggan

The designer might not be that anonymous, not from that info, considering how few single items cost 39998, and were released AFTER Sept 14th of 2014, and considering there's a rather famous item that was released soon after that date for that price.....

There's also a way to help keep track of Marketplace transactions, you get an e-mail every time someone buys something from you on marketplace. Use filters to put them in a folder, then you can search them easy.

It's a mystery to me why LL doesn't have an account option to automatically e-mail you a copy of the regular transaction history.

Ugh

Well, if I can't find any transaction details, then I'm usually telling the "customer" that there's possibly a bug in the system, and that I'm going to fill an AR describing the bug, as well as attaching convo, "customer's" name and that forged transaction info they gave me. Most of time, it's just enough to blow their cover. As long as I remember, there was only one person who managed to keep poker face during whole conversation, never called me ever since tho. And yeah, I actually report those people. Because fuck them.

Jackal Ennui

Third-party vendor systems often come with various sales reporting features, be it an IM, email, or a web-interface with a transaction list (going back further than 32 days!)

So if you use a vendor system, do read up on its reporting features and use them!

Vee

I'm surprised to see a discussion like this in 2015. Fake transaction IDs have always been pretty common. Generally they come from young people, or people who -for some reasons- can't list payment infos, or from a Sunday morning scammer. As merchant there's a simple task that really helps: Transaction History allows to see and export last 32 days transaction (there's not the 500 transactions limit anymore). Every first of the month, or any other day, I export the last month as an .XLS file (I exclude the 0 L$ transactions, but some may find this useful for statistical purposes). It's something that takes 1 minute to be done. Among these logs you will be 100% sure about who cheats and who doesn't. One could paste them or index them with an application of choice for a quicker consulting. To the previous commenter: 39998 L$ could be the total of an order, and not necessarily the price of a single item, he/she (tried) to request the redelivery of only one item among them, using the bundle of orders as excuse, because in such circumstance the failed delivery could appear (more) possible.

Luhkey

This sort of happened to me. The only difference was there was no transaction info sent and no request for replacement. The person wanted to know how to do something with the product. I replied back with an answer, and then, as I always do, I went to log the question in my database. I keep a copy of every transaction and issue for every customer. What was weird was this: That customer did not appear in my records, which I have kept from day one. I messaged back and asked where the product was purchased, just so I could ensure they were not forgotten, and that individual never responded. I thought this was very strange. Anyway, thank you for the article, these were great tips!

UCMO

Luhkey, that smells like a stolen product to me.

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