Hey, so you know all those chat bot projects in Second Life, some pretty wacky and crippled, some which are well-built enough to mess around with? Writing for Wired, Clive Thompson notes that they helped drive research in the new generation of chat bots:
“Chitchat is a basic human need,” says Harry Shum, head of Microsoft Technology and Research. It greases the wheels of the workplace. When you ask a colleague to do something, you don’t just bark out an order; you banter for a while. Shum thinks these pleasantries—what linguists call “phatic” communications, like “How ya doin’?”—will help bots integrate into the flow of daily life.
Some research backs this up. When Doron Friedman, head of the Advanced Reality Lab at IDC Herzliya, looked at how users in Second Life interacted with a bot, he found that phatic communications were the second-most-common parts of the conversation (after facts). Another study found that people prefer bots with “personality.” The “junk” DNA is more important, as it were.
Messaging apps like Slack, What's App, and Facebook Messenger have become massive in recent years, which has built up a demand for more intelligent, more human-seeming chat bots: