Cassie's Clips: Important Etiquette Tips for SL Shoppers & Merchants

Among the reasons given for the apparent SL recession that we're currently in, is the high levels of drama and social strife among merchants and consumers. So NWN's Cassie Middles and some of her friends are here to lay down some basic principles of etiquette and best practices -- watch above. Guidelines include:

• Treat others how you wish to be treated
• Customers and designers are people too.
• Check merchants profiles and see who to contact [with questions]. "The designer might not answer because they have a person who would.
• Say Please and Thank You. "I cannot emphasize this enough."
• Please try to contact a designer first before writing a bad review. They might be very happy to help fix the issue [you're complaining about].
• Don't jump straight to anger. "Be polite, kind, and considerate. You'll get much better results than anger ever would."

Most of these principles, discerning readers might have noticed, are equally applicable to real life. Except when it comes to contacting an SL merchant, that's pretty unique and ridiculously counter-intuitive:

"Check to see who the creator of the item is and it'll give you the ability to see their profile (see video for example)," Cassie explains. "They may also leave notecards on who to contact, but the safest bet is to go through the creator source itself -- read their profile, and how to contact from there. Some may prefer notecards, reaching their consumer service rep, a website ticket, or an offline IM. It all depends on what the designer states and prefers."

 

This is definitely all true -- and illustrates how difficult it is to reach the actual owner of an SL merchant brand. (And for that matter, how UI shortcomings provoke even more drama.)

Comments

[Tellmesweetlittletruth]

It's simple scout spirit, respect the others, treat ppl nice, say please and thank you to people, answer their questions and notecards ,acting friendly and nice...

But honestly it's also lip service and useless. When you have 5000 people in your group, IM capped all the time, receiving 5 notecards every time you login. You don't want to waste a few hours to help a customer only spent 10 dollars in your store. It's just impossible and not worth it. Because whatever you do , you'll always have angry customers and bad reviews.

Time is money and money is money.

You'd better get a vendor system which can record customers' purchase history and total spend. Then build your own rules from it. Customer who spent more than the the others worth to be treat better than the others , even the others keep telling you they are your big fan or something.

Because money shows their sincerity.

John Doe created a non-profitable discord channel to talk and share useful merchant informations. Feel free to join it, and you can join anonymously too, we want it become drama-free.
https://discord.gg/AA7EdFF

[sirhc desantis]

Not going to waste 10 mins on someone stating the bleedin' obvious so : in 10 words or less how do 'UI shortcomings provoke even more drama.'