Great comment thread on Whiskey Monday's excellent and helpful rant last week, on all the frustrations customers take on when trying to shop in Second Life. Some of these, such as allowing content creators to use non-standard symbols in their store listings, even though that utterly frustrates SL's search function, could have been fixed years ago.
"What's sad is that these problems have been an issue for YEARS, ever since I joined SL and probably from before too," as longtime reader CronoCloud Creeggan put it. "I generally give up at the 'item is a gacha' point."
Some of the problems with SL shopping could be addressed the store owners' themselves. Speaking of which, reader Mondy has a gripe around brand offers for their groups:
No sign of it so as I'd bought something from the creator before I went to the in-world store. Naturally it had moved since the last time I had been there. Did a profile search and used their picks to get to the store, tried an area search and found certain colors but not the one I seen the person wearing. Checked the flickr and saw the one I wanted was released months ago.
Sent a note to a customer support representative and received a reply a day later that the color I wanted was only available to store group members. I had to pay to join the group, TP to another group member area and then find the store gifts and exclusive items. That's ok, I got what I wanted, but make that information obvious in the first place! The original Flickr had it listed as a release for a shopping event but nothing about it being made an exclusive item after that.
I'm somewhat surprised Linden Lab doesn't offer tutorials for SL brands which suggest common sense solutions to all of these friction points.
you may be the first one I heard using THAT function to shopping in SL in 14 years.
Posted by: kenz | Friday, June 04, 2021 at 12:52 AM