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Thursday, December 19, 2024

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Haridsam

James, I agree with seeing how it plays out...it's early days, and we don't have all the facts yet. But.

First, I'm generally very sympathetic to LL, and think we should all recognize that almost *any* change they implement is going to upset someone (though it would be nice to see people respond with less rage and invective). But even with all the goodwill in the word, to announce this without a lot of clarity over the underlying reasoning seems at the minimum very tone-deaf. If the AI NPCs were restricted to newbie guidance and maybe limited customer support roles, and *clearly marked* as NPCs, good -- most residents would likely be fine with that. But they are not, and will be everywhere in a year.

After giving this a lot of thought, I can only surmise that LL's thinking behind this move is:

1. As sim owners start to disseminate NPCs in their sims, newbies especially will see a more populated world and retention rates *may* improve. (This is a calculated risk: for all our grumbling, few IF ANY veteran residents are likely to actually leave, and never mind the resentment, frustration, and disenfranchisement many feel as a consequence of this move.) The NPC logins will also make concurrency look better. And as two people have now pointed out to me, younger players and gamers used to NPCs in virtual worlds will be fine with NPCs being common, and even welcome it.

2. Since only Premium Plus owners can employ NPCs, there'll be a moderate uptick in new PP accounts; at $20/month, that's a US200k revenue bump if just a thousand users sign up; small beer, but vendors will also see a tiny bump in sales as the NPCs need bodies, heads, clothes, etc.

I can't help but think I'm missing something as regards LL's reasons for this move, because these last (P+ signups and a few extra sales) seem like small benefits when weighed against the already manifest ill-will among the community this announcement has generated.

I'm not personally anti-AI, but here's my concern: the dilution of human residents as a percentage of avatars. Imagine: you're in a dance club alone and want to chat to someone; after several unanswered IMs because of dancers being afk (afk over 15-20 minutes should be banned! LOL), you get a reply. Joy! But after a few minutes, you realize you're talking to a bot. Honestly? I'd just X out after hitting a couple of those: I prefer human connections. But I may be in the minority.

My other concern is, who'll use the NPCs? Not any of the successful sim owners, but the empty or less well-designed clubs/beaches/adult venues/etc will deploy them by the handsful. NPCs won't tip DJs or hosts, but anyone searching places and looking at the map to see if they're busy will likely be drawn to a sim stuffed with NPCs. Some will not care, but for those who criticize every change this will degrade trust in the platform further still.

Bottom line: this may not work out badly at all in the medium and long term, but I think the announcement could have been MUCH better communicated by explaining the goal and reasoning to avoid exacerbating the already problematic "us-against-them" sentiment between many older residents and LL. It was the same with the PBR viewer ragefest: if FS and LL/SL had gone to more trouble to inform the community in 36pt bold red type that the new viewer would not work at all well unless properly whitelisted etc., there'd have been far less fury and rageposts evrywhere.

Maybe the takeaway is that it's always better to overcommunicate rather underxplain. Never assume people are going to rational or read instructions, etc. Employ focus groups. LL does need to communicate better still at every step -- it's started, but IMO has a ways to go.

And as far as the SL community goes, we might show some consideration for the people at LL rather than portraying them as the enemy, or greedy corporate thugs. We're all on the same side, and let's show some gratitude for what we have in SL.

Hey, SL could be owned by Zuckerberg. Think about THAT! ;-)


Haridsam

Okay, I'm way behind the fast-moving curve:

https://community.secondlife.com/forums/topic/518839-what-do-you-think-about-the-new-ai-character-designer/page/17/#findComment-2839221

There's a whole thread on this. Huge kudos to Darcy and the Lindens for making the community feel they were heard. Communication is everything.

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